Service Goals

MSIS Service Goals

  • To commence an informed diagnosis of any computer-related problem within 15 minutes.
  • To have the individual effectively operational as soon as possible.
  • Service reinstatement depends on urgency and whether or not the hardware and software are supported or custom

For a high urgency problem on a standard computing platform, the goal of MSIS is to have the user effectively operational within one hour. For problems involving custom hardware or software, MSIS provides service on a "best effort" basis without any time or cost guarantee.

MSIS Hours

Monday Friday: 8:30 a.m.- 5 p.m.

Scott Hall Rm. 2206