MSIS Service Goals
- To commence an informed diagnosis of any computer-related problem within 15 minutes.
- To have the individual effectively operational as soon as possible.
- Service reinstatement depends on urgency and whether or not the hardware and software are supported or custom
For a high urgency problem on a standard computing platform, the goal of MSIS is to have the user effectively operational within one hour. For problems involving custom hardware or software, MSIS provides service on a "best effort" basis without any time or cost guarantee.
Monday – Friday: 8:30 a.m.- 5 p.m.
Scott Hall Rm. 2206