C&IT CCTS support for the School of Medicine is in Scott Hall on the second floor in room 2206. Submit a request for support at /tech.wayne.edu/forms/desktech.
Service hours are Monday through Friday, 8:30 a.m.-5 p.m.
Questions and troubleshooting calls are handled by the C&IT Help Desk at 313-577-4357 or helpdesk@wayne.edu
Please have the following information available when contacting the Help Desk:
Access to the computer so that a technician can try and troubleshoot the issue
Computer IP address
The type of computer hardware and software (including version number) you are using
What you were trying to do when the problem occurred
Symptoms of the problem and any error messages you received
What have you already done to try to resolve the problem
Supported buildings
Wayne State buildings
60 W. Hancock
2727 Second Avenue (ResearchTech Park)
iBio
Elliman
Lande
Mazurek Education Commons
Mid Med Lofts (Medical Lofts)
Mott Center
Scott Hall
Tolan Park
Woodward Gardens
University Health Center (UHC): Suite 8C
Non-Wayne State buildings
Children's Hospital
Harper Professional - Suites 824-825 (Pathology)
Karmanos Cancer Institute: Hudson Webber (HWCRC)
Kresge Eye Institute: Basement (Pathology 401) and OVAS Research (fourth floor)
Rehabilitation Institute of MI: Floors 5 and 8 (Suite 840)
Sinai Grace 4 Lourdes
University Health Center (UHC): Suites 4B, 4J, 6G, 6F, 8D, 9A, 9D