Patient Services

SERVICES AND FACILITIES
UNIVERSITY AFFILIATION
THE SPECIALTY OF OTOLARYNGOLOGY 
PROFESSIONAL SUPPORT SERVICES
HOSPITALIZATION
MEDICAL INSURANCE
FEES AND PAYMENT
EMERGENCY CARE
HOURS

Physicians

SERVICES AND FACILITIES
Otolaryngology-Head and Neck Surgery services are provided by members of the clinical faculty who are also employed by WSU Physician Group.

For your convenience Otolaryngology, Service Group operates four modern offices which are located in: 

Bloomfield Hills:          Bloomfield Professional Center, 43494 Woodward Ave, Suite 210, (248) 335-9800 Map

Southfield:                   Lahser Medical Building, 27177 Lahser Road, Suite 203, (248) 357-4151 Map

Dearborn:                     Oakwood Professional Building, 18101 Oakwood Blvd, Suite 402 (313)253-0800
                                    
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UNIVERSITY AFFILIATION
Each physician holds a full-time faculty appointment at Wayne State University. As faculty, they teach residents, medical students, and other graduate students about the specialty of Otolaryngology.

Part of the teaching process is actual "hands-on" experience with patients. For this reason, patients may at times be examined by students before being examined and treated by attending faculty member physicians. Be assured that at no time do students act independently of faculty physicians. The physician is always present to discuss the case with the student and of course makes the decision on treatment. If for some reason patients do not wish to be seen by residents or students, the receptionist should be informed.
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THE SPECIALTY OF OTOLARYNGOLOGY
Each of our faculty are graduates of an accredited residency program and board certified, or eligible for such certification in Otolaryngology. The more commonly known name for the specialty is Ear, Nose, and Throat Doctor. However, today's Otolaryngololgist receives broad based training in the medical and surgical treatment of diseases of the head and neck, making the name ENT Doctor obsolete. The Otolaryngologist is trained in:

Laryngology: Treatment of patients suffering from voice and swallowing disorders caused by benign or malignant conditions affecting the vocal cords and other vocal/swallowing tract structures.

Maxillofacial and Reconstructive Surgery: Facial Plastic and Reconstructive Surgery: Treatment of patients with abnormalities of the face and mouth, including a variety of problems from birth defects (such as cleft palate) to accidents causing disfigurement to removal of tumors involving the tissues of the mouth. They also perform surgical procedures to reshape the facial structures to improve appearance and function, and other procedures to provide a youthful appearance.

Nose and Sinus Allergy: Diagnosis and treatment of patients with symptoms and manifestations of nose and sinus allergy including hay fever and other inhalant seasonal and perennial allergies which are present all year round.

Oncology: Treatment of cancer of the head and neck which may involve surgery, radiation therapy and/or chemotherapy. The Otolaryngologist works closely with Medical and Radiation Oncologist to design the best possible treatment program.

Otology: Medical and/or surgical treatment of diseases and conditions of the ear, such as: ear infections, balance problems or dizziness, and hearing problems.
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PROFESSIONAL SUPPORT SERVICES
Our doctors work closely with other professionals such as Audiologists, Speech Pathologists, Dentists, Maxillofacial Prosthodontists, and Vestibular Scientists in your care and treatment of patients.

Audiologists conduct diagnostic tests on patients with hearing and balance problems and provide rehabilitative services such as the selection and fitting of hearing aids.

Speech Pathologists provide diagnostic testing and treatment for disorders of voice, speech and swallowing.

The Maxillofacial Prosthodontist is a dentist with specialized training in the building of prostheses to improve appearance and function of structures of the head and neck area.

Audiology, hearing aid and vestibular testing services are available at most offices. Maxillofacial Prosthetic services are available at the University Health Center. Speech, Voice and Swallowing evaluation and treatment is available at the University Health Center, Lahser office and Bloomfield Professional Center.
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HOSPITALIZATION
If it is necessary to hospitalize a patient, the professional office will make all the arrangements. Our doctors are on staff at the Detroit Medical Center Institutions- Detroit Receiving Hospital, Harper Hospital and Children's' Hospital, Karmanos Hospital, Oakwood Hospital, Crittenton Hospital, Huron Valley Hospital, St. Joseph Mercy Hospital-Oakland, Pontiac Osteopathic Hospital, Beaumont Hospital and Bon Secours-Cottage Hospital, and they will arrange the admission process. After admitting arrangements are made, the hospital will contact the patient with specific information on such admission. When hospitalized, patients receive medical care from many sources besides the attending physician; therefore, it is not uncommon to receive several different bills for the care provided. 
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MEDICAL INSURANCE
Physicians participate with Blue Cross-Blue Shield, Medicare and multiple other health plans. Specific plan participation is verified at the time of service. Services payable by insurance are billed directly to the insurance company involved. Many plastic surgery procedures are not covered by insurance and require full payment before scheduling of the procedure. The office staff will discuss payment policies at the time of the first clinic visit..

Insurance is considered a method of compensating the patient for medical expenses. Insurance companies vary greatly in the method and amount of payment made for medical services and may not entirely pay for the services provided. Any deductible amounts, co-payments, or other allowable balances not paid by the insurance company are the responsibility of the patient.
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FEES AND PAYMENT
Patients are expected to pay for professional services at the time they receive them. Our fees are at a reasonable level, based upon community standards. The office staff will discuss fee and payment requirements during the clinic visit.

For the convenience of the patient, Visa, Master Card, personal checks and cash are accepted. Questions about fees or payment policies can be discussed with our trained office staff.

Patients who have major medical coverage on their insurance plans may have to submit receipts to the insurance carrier for direct reimbursement, according to the terms of the policy. Major medical does not pay the doctor directly.
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EMERGENCY CARE
After office hours, an on-call team consisting of an Otolaryngologist resident and staff doctor is available to respond to emergencies. To reach the Otolaryngology team call 313-745-5111 and ask for the ENT resident or staff physician on-call.

In life threatening emergencies, the patient should be taken directly to the closest hospital emergency room.
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HOURS

Appointments can be made daily Monday through Friday between the hours 8:30 a.m. and 5:00 p.m., simply call:

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