School of Medicine

Wayne State University School of Medicine






 

Remote Desktop Support

There are some workstations that do not have the SoM Workstation Management Software installed, or the system is on a network segment protected by a firewall.  The remote desktop software will allow a technician to connect to your system remotely and assist you with your computer problem.

To open a remote assistance session, select your computer operating system and follow the steps below:

 

Windows Logo

Windows Operating System

Step 1: Click here to run the MSIS QuickConnect to your computer.
Step 2: Click the Open or Run button on the download dialog.
Step 3: Provide the MSIS Technician Your ID from the "MSIS QuickSupport" dialog box to start a remote support session.

After the session is complete, The MSIS Technician will disconnect the sesion.

 

Apple Logo

Macintosh Operating System

Step 1: Click here the MSIS QuickConnect to your computer.
Step 2: Double click TeamViewer QuickSupport from your Downloads.
Step 3: Click Open.
Step 4: Provide the MSIS Technician Your ID from the "MSIS QuickSupport" dialog box to start a remote support session.

After the session is complete, The MSIS Technician will disconnect the sesion.