| Remote
Desktop Support
There are some workstations that do not have the SoM Workstation
Management Software installed, or the system is on a network segment
protected by a firewall. The remote desktop software
will allow a technician to connect to your system remotely and assist
you with your computer
problem.
To open a remote assistance session, select your computer operating system and follow the steps below:
Windows Operating System
Step 1: Click here to install the MSIS VNC software on your computer.
Step 2: Click the Open or Run button on the download dialog.
Step 3: Click the Yes button on the security dialog.
Step 4: Enter the IP address that the technician provides into the MSIS
Remote Support Window.
Step 5: Click the Connect button.
After the session is complete, click the Disconnect button.
Macintosh Operating System
Step 1: Click here to download
OSXvnc and save to desktop.
Step 2: Double click OSXvnc application on your desktop.
Step 3: Click "Connect to Client"
Step 4: Enter the IP address that the technician provides into the Host
field.
Step 5: Click the "Start Server" button.
After the session is complete, click the "Stop Server"
button, close OSXvnc and drag to trash if no longer needed.
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